Guide de nettoyage et d'entretien des produits

Hi Cyndi, I’m so sorry to hear that! There are openings between the boxes – that’s how we insert the filling pipe to fill the product. Migration is possible, but rare. Down is so lightweight, it doesn’t really have the weight or heft to force itself through those openings easily. It also likes to cling to itself within the boxes. You can redistribute it by pushing it through the openings from the outside. You can also send it back to us for re-distribution (we would do the same – try to grab portions of down and poke them through the openings from the outside of the duvet). Feel free to contact us if you’d like our help!

My beautiful duvet has lost some of it’s “fluff”.. it’s the 850 red label loft version. I noticed when I hold it up to the light, some of the boxes look empty of down? I see small openings between the boxes, so I am assuming the down is migrating to other boxes, which, some look very full.
How do I redistribute the down more evenly back into all the boxes?.. the full ones seem to be on the outer edges of the duvet. I bought the duvet in 2020. I loved it so much, I bought all new down pillows as well.

Hi Gisele, Care instructions can be found on the product page, under Care! In summary, zip your cover fully closed and wash in cold water with like colours. Tumble dry on low heat. If you want to iron it, ensure it’s on a low heat setting too!

Hi Bernard, Store in a cool, dry, well ventilated area! Moisture and humidity can cause odour to develop, and in extreme cases, mold and mildew. If you still have the zippered back you got it in, that makes a great storage bag. But any other breathable bag or tote will work! Alternatively, store it in a duvet cover in your closet.

What’s the best way to store my Duvet over the summer months ?

I just received my duvet & cover. Love them both…. wondering how to clean the duvet cover? This company was beyond my expectation. Delivery of the product was fast…. the packaging is exceptional and let not forget the product itself… amazing

Hi Morgan, If it was just a small spot, you can spot clean yourself at home with water, mild detergent and a hair dryer. Or, dry cleaning should work. If the duvet was really soaked or soaked through, it may be best to have it washed.

My baby peed a little bit on our down duvet. Would dry cleaning suffice in this situation or should we have it fully washed professionally?

Thank you in advance!

Hi Annie, I’m so sorry to hear that. Do you mean that the odour only appeared after 2 days but wasn’t present when you first opened the product? This would be quite unusual. Typically any scent would be most noticeable when you first take the product out of the packaging and would dissipate after some use. You can try fluffing in the dryer or airing outside on a dry, sunny day. If you believe the odour to be extremely powerful and it is not going away, you may qualify for a replacement under warranty.

Hi Elizabeth, Dry cleaning is recommended for our cushion covers! If you want to try washing at home, wash them inside-out on a cold, delicate cycle with like colours and hang to dry.

Hi F A, I’m afraid we don’t have any specific connections in your area! Most professional cleaners should be able to handle it! Just double check that they have experience with down and feather products.

New to area of Kanata..
Can u recommend a good cleaner for a queen size feather tick with
Mildew smell.
Thank you.

I recently bought the 850 Loft Hutterite Goose Down Pillow, King Size, Firm……this is the BEST pillow I’ve ever tried. Contrary to what Canadian Down & Feather suggests about this pillow not being the best pillow for side sleepers I find it to be absolutely perfect for me. I’ve bought a lot of pillows looking for the right one i.e. the Four Seasons Hotel, the Ritz-Carlton pillows etc. and was always disappointed. For me this is just the Perfect Pillow……THANK YOU.
Wayne Clark

Hi, we just bought two pillows from you company and after two nights of sleep we are smelling a bad odor from the pillow? Is it normal ? What can we do?
Annie

I just purchased two Shalimar cushion covers and didn’t find any care instructions with my order. Washable?

Hi Sherri, If your duvet is filled with down or feather, bring it to a dry cleaner or a professional cleaner if it needs to be washed. Down and feather products need to be washed delicately in a very large commercial machine and thoroughly dried. If you have a down alternative duvet, you can machine wash and dry on a low heat setting.

I would like to know how to clean my duvet. I’ve had it for 10 years. If not for the mouse problem at our cottage, I wouldn’t have to. Please advise. Many thanks!!!!