Product Cleaning & Care Guide

We’re answering some of your most common questions about product cleaning and care!

Question 1: Can I wash my product at home?

If your product is filled with natural down and feather, it should be dry cleaned. If it must be washed, bring to a professional cleaner who has experience with down and feather products.
Natural down and feather are very sensitive to moisture. If any moisture at all is left in the product after washing, mold, mildew and other bacteria can develop. Many of our products are quite thick and can be difficult to dry completely. These products are also quite delicate, and most home machines are too small for the product, which may cause rips or unnecessary wear and tear.

Now - we know some of you are going to wash your down and feather product at home anyway ;) Note that this is not recommended and will invalidate the warranty. However, if you do decide to try, we want to set you up for the best chance of success! Wash on a gentle cycle in a large machine on low heat with mild detergent. Dry on a low heat cycle in a large machine. Dry many, many times! If you think it's dry, dry it again for good measure!!

If your product is filled with microfiber (polyester), it can be washed at home.
Wash and dry in large machines on a low heat setting with mild detergent. It may take several dryer cycles to dry the product all the way through!

Spot cleaning: If your product is otherwise clean, but has a small stain or spill, you can spot clean it, by holding the fabric away from the fill, massaging with mild detergent, rinsing, and drying with a hair dryer. Take as much care as possible to keep the fill dry!

Remember – your product is made with 100% cotton, which may shrink in the wash!

Question 2: How often does my product need to be cleaned?

If products are in a relatively clean environment and properly cared for (see Question 3), they don’t need to be cleaned often.

Duvets need to be cleaned every 5-10 years, if at all.

Pillows need to be cleaned every year and replaced after about 5 years.

Mattress toppers need to be cleaned every 2-5 years.

Question 3: Apart from cleaning, how do I care for my product?

Use protectors: Duvet covers, pillow protectors, and mattress protectors increase the longevity of the product and protect them from the buildup of body oils, allergens, and environmental particles like dirt and dust. You don’t need an expensive brand to get the job done – simple, inexpensive products work well. Just remember to wash your covers and protectors regularly!

You may notice we recommend feather bed protectors in some cases. Feather bed (or mattress topper) protectors were once relatively common, but now are difficult to find. If you have one, feel free to use it! But if not, no need to worry - a mattress protector will work just as well and can serve as a protector for both your mattress and mattress topper at once!

Take them outside: Once a year, on a sunny day, take your products outside to air out. This helps maintain their freshness. If you’re unable to do this, fluff in the dryer on a low heat setting.

Fluff, flip, and rotate regularly: Shake out your products to help them maintain fluffiness. It is also best to rotate and flip them periodically to avoid having heavy use in the same spot, prolonging wear.

Use gently: Good quality down and feather products are somewhat delicate. Jumping on the bed, rough use, or use of products for purposes other than sleep may cause premature wear and tear.

Have additional questions about product care? Ask away in the comments :)