Shipping Information
We ship on a best effort basis. While not guaranteed, most shipments will arrive within the timelines posted below.
(Please note that if you pay for expedited shipping, we will use that service, but we do require 1-2 business days to prepare and pack the product before it ships).
*The following information applies only to orders placed on www.canadiandownandfeather.com. Products purchased using third-party vouchers or coupons are subject to different fees.
Canada Post Labour Disruption: See Shipping Updates at the bottom of this page.
Holiday Order Cut-off Date: See by location below.
Japan
Shipping Time
5 - 9 days *Excluding Okinawa and remote islands
We cannot guarantee Christmas delivery for orders shipped to Japan. We recommend ordering by December 10, which is 11 business days before Christmas, just to be on the safe side.
Shipping Cost
All down products ship for Free!
Other products are subject to a shipping fee. If you are ordering a mix of down-filled products and others (feather, microfiber, covers), place an order for your down products, and another, separate order for your other products to access free shipping for the down items.
All goods are shipped from Canada. Canadian-made goods are duty-free under CPTPP. Consumption tax may be charged on goods over 10,000 yen.
Canada
Shipping Time
British Columbia: 6 - 8 business days
All Other Provinces: 4 - 7 business days
Territories: 14 - 20 business days
Please note that UPS and FedEx do not ship to PO Boxes. Canada Post must be used for shipping to PO Boxes.
Our holiday order cut-off date for Canada is December 18, 2024. Orders placed by December 18th will arrive by December 24th, barring any unforeseen carrier delays or force majeure. Orders placed after this date will be shipped as quickly as possible, but we cannot guarantee delivery by Christmas.
Shipping Cost
All orders ship for Free!
United States
Shipping Time
48 Contiguous States: 10 - 14 business days
AK & HI: 14 - 20 business days
Tracking information may not be displayed while the shipment is in transit from Toronto to the United States.
Our holiday order cut-off date for the USA is December 18, 2024. Orders placed by December 18th will arrive by December 24th, barring any unforeseen carrier delays or force majeure. Orders placed after this date will be shipped as quickly as possible, but we cannot guarantee delivery by Christmas.
Shipping Cost
All orders ship for Free!
All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.
Mexico
Shipping Time
6 - 10 business days.
Tracking information may not be displayed while the shipment is in transit from Toronto to Mexico.
We cannot guarantee Christmas delivery for orders shipped to Mexico. We recommend ordering by December 9, which is 12 business days before Christmas, just to be on the safe side.
Shipping Cost
All orders ship for Free!
All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.
Australia
Shipping Time
6 - 10 business days.
We cannot guarantee Christmas delivery for orders shipped to Australia. We recommend ordering by December 9, which is 12 business days before Christmas, just to be on the safe side.
Shipping Cost
All down products ship for Free!
Other products are subject to a shipping fee. If you are ordering a mix of down-filled products and others (feather, microfiber, covers), place an order for your down products, and another, separate order for your other products to access free shipping for the down items.
All goods are shipped from Canada and are duty-free. There is no GST or brokerage fees for orders under $1000 AUD. However, if you are charged duties, taxes, or import fees in error, please contact us with your invoice / receipt and we will reimburse you.
International
Shipping Time
Variable - please contact us.
*Please see Shipping Updates below for any closures, delays, or other circumstances affecting regular shipping timelines.
We cannot guarantee Christmas delivery for orders shipped outside of Canada and USA.
Shipping Cost
The shipping cost for international orders (outside of North America) is calculated at checkout based on the items added to cart. Down-filled products ship for free! All other products are subject to a shipping fee. If you add both down-filled products and other products to your cart, a shipping fee will be added for all items. Therefore, we recommend ordering down products separately from other (feather, microfiber, cover) products to access the benefit of free shipping.
All goods are shipped from Canada. Please note that duties, taxes and/or other import fees may be collected upon delivery.
Shipping Updates
Canada Post will resume work on December 17th, 2024. However, they will not be accepting new packages into the system until December 19th. We will ship all packages destined for remote regions and PO boxes via Canada Post as of the 19th. However, we plan to continue to ship most orders via other carriers for now. We anticipate significant delays with Canada Post in the first few weeks after their work resumes, as they attempt to clear their backlog and process huge volumes of holiday orders. We will monitor their delivery network and start shipping with them again when we can confirm their delivery times have returned to normal.
If you select the Free Shipping option at checkout, we will be shipping via FedEx, UPS, Purolator or Intelcom. We will decide which carrier to use based on our latest understanding which carrier is delivering fastest to each region.
Only orders destined for remote regions or PO boxes will ship with Canada Post.
As of November 29, we have been seeing higher than expected delays across all carriers as they battle increased volumes. You may see your package stalled for a few additional days at the sorting facility.
We are offering a discount on our paid FedEx and UPS shipping rates at checkout. Selecting this paid option will ensure your order ships via those carriers, if that service is your preference.
Orders that shipped prior to November 15th that are still in the Canada Post system are expected to start moving as of December 17th.
We are so sorry for the inconvenience and are here to answer any questions you may have. At this time, we are seeing some delays with all carriers, across the board, and are not able to accurately predict delivery timelines for any carrier or region. However, feel free to reach out to us and we can try to give you our best estimate.
Questions about order status or tracking? Contact us!