Shipping Information
We ship on a best effort basis. While not guaranteed, most shipments will arrive within the timelines posted below.
(Please note that if you pay for expedited shipping, we will use that service, but we do require 1-2 business days to prepare and pack the product before it ships).
*The following information applies only to orders placed on www.canadiandownandfeather.com. Products purchased using third-party vouchers or coupons are subject to different fees.
Australia
Shipping Time
6 - 10 business days.
Shipping Cost
All down products ship for Free!
Other products are subject to a shipping fee. If you are ordering a mix of down-filled products and others (feather, microfiber, covers), place an order for your down products, and another, separate order for your other products to access free shipping for the down items.
All goods are shipped from Canada and are duty-free. There is no GST or brokerage fees for orders under $1000 AUD. However, if you are charged duties, taxes, or import fees in error, please contact us with your invoice / receipt and we will reimburse you.
Canada
Shipping Time
British Columbia: 6 - 8 business days
All Other Provinces: 4 - 7 business days
Territories: 14 - 20 business days
Please note that UPS and FedEx do not ship to PO Boxes. Canada Post must be used for shipping to PO Boxes.
Shipping Cost
All orders ship for Free!
United States
Shipping Time
48 Contiguous States: 10 - 14 business days
AK & HI: 14 - 20 business days
Tracking information may not be displayed while the shipment is in transit from Toronto to the United States.
Shipping Cost
All orders ship for Free!
All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.
Mexico
Shipping Time
6 - 10 business days.
Tracking information may not be displayed while the shipment is in transit from Toronto to Mexico.
Shipping Cost
All orders ship for Free!
All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.
Japan
Shipping Time
5 - 9 days *Excluding Okinawa and remote islands
Shipping Cost
All down products ship for Free!
Other products are subject to a shipping fee. If you are ordering a mix of down-filled products and others (feather, microfiber, covers), place an order for your down products, and another, separate order for your other products to access free shipping for the down items.
All goods are shipped from Canada. Canadian-made goods are duty-free under CPTPP. Consumption tax may be charged on goods over 10,000 yen.
International
Shipping Time
Variable - please contact us.
*Please see Shipping Updates below for any closures, delays, or other circumstances affecting regular shipping timelines.
Shipping Cost
The shipping cost for international orders (outside of North America) is calculated at checkout based on the items added to cart. Down-filled products ship for free! All other products are subject to a shipping fee. If you add both down-filled products and other products to your cart, a shipping fee will be added for all items. Therefore, we recommend ordering down products separately from other (feather, microfiber, cover) products to access the benefit of free shipping.
All goods are shipped from Canada. Please note that duties, taxes and/or other import fees may be collected upon delivery.
Shipping Updates
No updates at this time.
Questions about order status or tracking? Contact us!